Gravotech Services

Gravotech Support And Services

Gravotech technical support and services

Gravotech Know How

Gravotech originates from Gravograph who created the first small Pantograph in 1938 and Technifor who invented permanent marking with Dot Peen technology in 1984 joining forces together with Vision Numeric, software publisher of 3D CAD-CAM software.

This merge gives us a unique know-how to offer you the best service.  

Since then, we carried on innovating with

  • Gravograph laser technology introduction in 1995  
  • Technifor scribing technology in 1999  
  • 2D and font reading
  • Industry 4.0 tools with our international Group Support Centre (GSC) in 2017 

All these at your service to provide a complete solution that best fits your needs.

Gravotech Global network

Our Global Network

Your satisfaction is our first priority. Which is why we focus the development of our service offer to secure and maximize the usage of our solutions.

As your needs differ, depending whether you are in manufacturing, leading the network of retail shops of a well-known brand, or an independent entrepreneur expert in your activity. We make every effort to offer service levels and benefits that fit your needs.

We have created international repair and technical hubs to gather all the technical skills and competencies together. This allows us to:  

  • Secure quick repairs in compliance with our group quality standards
  • Offer hotline technical support with extended business hours
  • Ensure the availability of backup machines in case yours becomes unavailable  
  • Ship spare parts within a Day lead time  
  • Give you access to experts trained on your applications.  

In addition, our 150 Gravotech technicians and those of our distributors are present in more than 50 countries to bring the necessary on-site support to the use of our solutions. 

Audit & expertise

Audit & Expertise

Your applications are driving our technologies

During the spec-in and qualification phase, whatever your project may be, we offer you our expertise on site, with the visit of our technical sales and application engineers to recommend you with the best technology fit to your application and requirements.  

We have established an application lab dedicated to marking and engraving samples to confirm results specific to your application. Our experts will test the various technologies available to us to recommend what fits to your needs (Laser, Rotary engraving, Dot Peen, and Scribing).  

After your purchase, our technicians can inspect your installation set-up and recommend the most appropriate maintenance for your equipment to maximize their lifecycle. After the inspection, they will provide:  

  • Preventive and curative maintenance recommendations
  • A service offer to fit your conditions of use of your equipment
  • Tips and tricks on the use and/or integrations of your equipment
Training & commissioning

Training And Support

We offer the solutions for the installation and support of your equipment.  

Want to be self-sufficient? We will provide you with our standard operating procedures and training videos available online, on our support center.  

You wish to have our technicians present to your teams? We can come on site for an appointment with our experts working hand in hand with you.

In a similar way, our training modules are available for the full range of our machines, software  and accessories, and are designed to fit to the level and profiles of the training participants, online, remotely or onsite and at our training facilities. Training is a fully integrated part of the support of our solutions.

Technical support

Technical Support

We will bring you support in your language for more than 50 countries where we are present, directly and with our distributors.  

Each of these local teams can offer support from a regional competence center close to our production locations and in direct link with our group international support based in France, in close connection to our R&D center.  

This organization makes us efficient and reactive to your needs. With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the service continuity of your operations.  

You benefit from our information system dedicated to technical support that can be accessed by our network 24/7.  Our technicians find all our equipment’s specifications and maintenance standard operating procedures, as well as order spare parts to be shipped everywhere in the world within one working day.

As we make and publish all the firmware and software that drive our machines, we could develop a remote diagnostic tool called E-Diag. Built like the diagnostic tools of the automotive industry, the
E-Diag tool allows our technicians to be quicker and more precise in the root cause investigation and the corrective actions required to adjust the settings of your solution. 

Gravotech service offer

Our Service Offer

Thanks to experience gathered with Gravograph and Technifor and our global presence in more than 50 countries with 150 Gravotech technicians and our distributor partners, we offer you a wide range of services.

Developed to fit to your requirement, we offer standard or customized services.  

  • Global service contract
  • Software service contract
  • Preventive or curative maintenance contract

These contracts may include the following:  

  • Back-up machine to secure your operations continuity
  • Hotline support with extended hours and in your local language
  • Service level agreement for on-site interventions and resolution time.  
  • Warranty extensions up to 5 years
  • Spare-part shipment within one working day
  • Consignment stock on spare parts
  • Additional training modules

It is easy to contact us to define the most suitable service contract that will fit your needs. 

Contact Us
Gravotech support center

Support Center

The right information at the right time.

Clients, integrators, distributors, anyone with a Technifor marking machine becomes a member of the group's Support Center.

A dedicated web portal is available 24 hours a day, 7 days a week and it provides online access to practical information, including integration guides, command instructions, PLC programming examples, maintenance documentation, and expanded views of spare parts, etc.

The main functions of this privileged access are:

  • Fast access to all the technician information and tools required for the installation and use of the products
  • Fast and simple identification of part references, easy access to part information, baskets of items and related functions
Engraving dashboard

Engraving Dashboard

Always in search for innovation, Gravotech has naturally embraced the industrialization 4.0 transformation by developing along with the leaders of the Internet of Things its own communication platform to support the Expression of Things.

This new solution makes it possible to manage a machine fleet whether on a manufacturing line or within a retail network.  

This brings benefit to all users

  • For a technical and maintenance profile, we can set up specific alerts for any parameter. This helps to schedule preventive maintenance operations and monitor the change of wear and spare parts to secure your operations continuity, moving toward predictive maintenance.
  • For marketing profiles, this provides a flow of data to follow-up the fleet activity and optimize throughput of the machine fleet to assess and justify return on investment. It also provides useful information of the machine use and features (most frequently used features or engraved items) and helps to finetune and improve the customer experience.
  • For the direct users of our solutions, they can monitor the daily activities of our solutions and finetune their capacity load according to specific events and seasons. They may set up personalized alerts as well.  

All this on one dashboard and automatically updated through the cloud.

Support

Gravotech Services

Support

We offer solutions for the installation and maintenance of your equipment that fit your settings and expectations. Do you want to be automated? We will provide you with our standard operating procedures with training videos available on our online support center. Do you wish to have our technicians present alongside your teams? We visit on-site for support with our experts working hand in hand with you.

Training & commissioning

Training

Our training modules are designed to optimize the use of our solutions and are available for our full range of machines, software, and accessories and are designed to fit the level and profiles of the training participants, online, remotely, or onsite and at our training facilities. Training is a fully integrated part of the support of our solutions.

Gravotech engraving machine warranty

Warranty

All our machines are guaranteed 24 months for the supply of spare parts and the cost of in-house labor performed at GRAVOTECH’s premises. We offer warranty extensions and additional service benefits according to your needs. Developed to fit your requirements, we also offer standard or customized service contracts, Global service contract, Software service contract, and a Preventive or curative maintenance contract. Our local technical sales representative is available to provide you with all the necessary information.

Technical support

Technical Support

We bring support in more than 50 countries, where we have an established presence and with our distribution partners. Each of these local teams can, in turn, get support from a regional center close to our production locations and connect with our group international support center based in France, in close connection to our R&D center. This makes us efficient and reactive to your needs for assistance. With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the continued service of your operations.

Maintenance

Maintenance

Thanks to experience gathered with Gravograph and Technifor and our global presence in more than 50 countries with 150 Gravotech technicians and our distributors, we can offer you a wide range of services. Developed to fit your requirements, we offer standard or customized services, Global service contract, Software service contract, and a Preventive or curative maintenance contract.